An objective performance evaluation
The Challenge
In early 2011, we decided to embark on a plan to modernize the professional management of the town hall.
The main objective was to be able to assess the level of performance both individually and collectively and adjust the resources to the real needs of the Terrassa City Council.
We quickly realized that we lacked performance indicators, reliable and comprehensive usage metrics of the IT systems, and to what degree the uses were aligned with the needs and objectives of the City Council.
We were looking for a solution that would allow us to understand work patterns, identify the main areas for improvement and provide an objective basis for deciding which actions to prioritize and implement.
The solution
We chose EffiWork because it was the product that best met our needs as it allowed us to:
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Automatically collect data avoiding long manual reporting processes.
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Guarantee people's privacy and offer them a time self-management tool.
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Have a monitoring system for our network.
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Know the use of our internet access and the degree of use of technological devices.
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To have a real-time inventory of application usage and utilization, allowing us to capture system usage information in an efficient and transparent manner.
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Integrate other external platforms to complement metrics and facilitate management.
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Having an easy-to-deploy tool and a pay-as-you-go model fits perfectly with our IT strategy.
In May 2011, the implementation of EffiWork began in more than 1,500 workstations that use computers on a regular basis.
The deployment of EffiWork on all of the organization's devices was carried out in phases and in a very controlled manner. Despite the fact that the fleet of devices was very heterogeneous and partly obsolete, the deployment process was extremely simple and without incident. Regarding the maintenance and administration of EffiWork, throughout the 3 years of operation in our organization, we have been able to confirm its robustness and reliability, and we have not observed any incident that has affected the systems.
Once the implementation was complete, employees were given access to EffiWork data so they could familiarize themselves with the solution as well as begin to study their performance data.
Goals
Having detailed metrics on the use of IT systems has provided the organization with valuable information.
All the information on the activity and productivity the activity and productivity of workers of workers in each department is available to their respective managers, and also in a personalized and confidential manner, available to each worker.
The person in charge of each department can evaluate the activity and productivity of all its members, make decisions with his teams to improve, observe and measure the evolution of the results..
?For his part, the employee can see the details of his activity, identify "time thieves", know which activities are productive and which are not, become aware of non-productive uses he was unaware of and improve his time management.
Thanks to the use of EffiWork, the productive activity of the entire organization has increased by 20%.
In parallel, the software and PC usage metrics obtained with EffiWork have allowed us to identify several cases of underused equipment and software, which has made it easier for us to make decisions regarding equipment renovations and the optimization of resources.
Soon we will add mobile devices such as tablets and smartphones, based on Android, to the set of systems that we are monitoring with EffiWork, so that we will have a more complete view of the activity of workers.
?We also plan to integrate EffiWork with our time control and access control system, complementing EffiWork with data on the presence of workers in the different municipal facilities..
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